Frequently Asked Questions and Answers
Absolutely! From windows and doors to insulation, shelving, and electrical upgrades, we can tailor your container to your needs. Customizations require a 50% deposit, with the balance due upon delivery.
Delivery timelines depend on container size, customization, and location. Standard containers typically ship within7 to 10 days. Our team will give you an estimated delivery date when your order is confirmed.
Yes! We can deliver containers anywhere in the country. Shipping costs vary based on location, size, and delivery method. Contact us for a personalized delivery quote.
We offer a flexible refund policy. Deposits are fully refundable if canceled within 7 days. Partial refunds are available for cancellations made up to 30 days before delivery, minus costs for customizations. Returns for damaged or incorrect containers are accepted within 14 days of delivery. Full details are in our Refund & Return Policy.
If your container is damaged during shipping or does not match your order, contact us immediately. We can arrange inspections and guide you through repair, replacement, or return options.
Yes! Our containers are made from high-quality steel and are built to withstand harsh weather conditions, secure your goods, and last for years.
Our friendly customer service team is ready to help! Reach out via email, phone, or our website contact form for support on orders, delivery, customization, or refunds.
You can place an order directly on our website or by contacting our sales team. We’ll help you choose the right size, style, and any custom modifications you need. Once your order is confirmed, we’ll provide a timeline for delivery.
Minor adjustments may be possible if production hasn’t started, but custom features and upgrades are considered final once materials and labor are committed. Early communication helps us make changes smoothly.
While most customers receive containers directly at their site, we recommend inspecting it upon arrival. If there are any issues or damages, report them immediately so we can address them.
Payments can be made via bank transfer, Customizations require a 50% deposit upfront, with the remainder due upon delivery.
No! All costs, including standard shipping and optional upgrades, are outlined upfront. Any additional costs will be clearly communicated before your order is finalized.
We stand behind the quality of every container. Any defects in materials or workmanship discovered upon delivery are covered under our warranty policy. Contact us for details.
International standard (ISO) sizes are 20-foot, 40-foot, and 40-foot “high-cube,” which are the three most common sizes. For additional sizes, dimensions, and technical specifications, view our containers for sale.
Your shipping container should be placed on firm, dry, level ground, i.e. pavement, gravel, or hard dirt. If your container is being delivered by flatbed trailer, you will need a crane or forklift onsite at the time of delivery so you can lift the container off the truck.
MetalHaus Containers outsources its delivery service to third-party trucking companies. Containers can be delivered by either flatbed, tilt-bed, low-boy (low-bed) trailer, or chassis. Please note container delivery by flatbed, low-boy (low-bed) trailer, or chassis requires a forklift or crane at the delivery site. Alternatively, you can arrange for pick-up at MetalHaus Containers using a trucking company of your choice.
IICL: (As recommended by the International Institute of Container Lessors.) IICL used shipping containers meet the highest quality, uniform standards and are suitable for prolonged international marine use, ground level storage, and modifications.
Cargo-worthy: – (Not repaired or maintained in accordance with IICL guidelines.) Cargo-worthy used shipping containers are a great option for ground level storage and modifications. These used containers are also suitable for international marine use, but first need to be physically inspected and certified by a third-party container surveyor. These shipping containers may have minor surface rust and dents.
Wind and watertight: (A slightly lower standard than cargo-worthy.) These used shipping containers may not meet international marine use standards but are wind and water-tight, and a good choice for ground level storage. These shipping containers may have minor surface rust and dents.
As is where is: As is where is containers are sold in their current condition, which can include dents, rust, holes in the floor, and other interior irregularities or missing components. Suitable for fencing, walls, barriers, and other non-transportation applications.
International standard (ISO) sizes are 20-foot, 40-foot, and 40-foot “high-cube,” which are the three most common sizes. For additional sizes, dimensions, and technical specifications, view our containers for sale.
Container uses include weather-tight storage, overseas shipping, portable offices and restrooms, modular buildings, machinery and equipment storage, military command centers, hunting shelters, and much more.
If you are using the container for international shipping it will require a physical inspection and certification by a third-party container surveyor. MetalHaus Containers can facilitate this process.